Lost or Stolen Card

We’re available 24 hours a day, 7 days a week. To report a lost or stolen ATM or debit card, follow the instructions below:

During normal business hours:

If you believe there have been unauthorized transactions on your account, contact the Card Services Department during normal business hours by calling (318) 242-7501.

After 5:00 PM, on holidays, and on the weekends:

Contact the Lost/Stolen Card Department by calling 1-800-236-2442.

To report a lost or stolen gift card, family card or payroll card*:

Contact the Lost/Stolen Department by calling 1-866-297-3613. They are open 24 hours a day, seven days a week.

*Gift cards and family cards are not FDIC insured.