Online Banking Account Login Changes.
Important Information Regarding Your Online Banking Account Login
At Community Trust Bank, we are committed to helping you protect your information and your accounts. On May 9, 2011, we will be upgrading your online banking experience with enhanced Login Security to further help protect you from identity theft and to provide additional security for our new upcoming external transfer features. These changes will:
• Defend against identity theft and fraud
• Provide added security on any computer, wherever you are
• Provide a quick and easy one-time set up process
Instead of asking you to answer a challenge question that could easily be retrieved from any number of public sites, you will be able to receive a one-time access code that can be sent to you by phone, text or email. This is very similar to having security tokens without the hassle of keeping up with a piece of plastic.
Once you set up your login security options the next time you login your online banking experience will remain exactly the same. However, if in the future you log in from a different computer you will be asked to enter a one-time access code as an additional line of defense to prevent unauthorized access. With Login Security, you’ll be protected on whatever computer you're using, whether you're at home or on the go.
These new security features will also provide additional security for two brand new features CTB will be launching within Online Banking in June; Funds Transfer and Popmoney. With our new Funds Transfer feature, you will soon be able to make transfers to and from any domestic accounts you have outside of Community Trust Bank. With the launch of our Popmoney feature, you will be able to send and receive personal electronic payments to and from virtually anyone, using email and text messages! Look for more detailed information to come as we get closer to launching these new Online Banking features!
For more information regarding Login Security or our upcoming features, please contact a Customer Service Representative today. You can reach us at 1-888-292-4037 or live chat with us at ctbonline.com. Thank you for banking with us. We look forward to serving you in the future.