Feb 1, 2010
Remember, Community Trust Bank will NEVER e-mail, text or call you requesting you to verify or update information about your account such as account numbers, PIN numbers, card numbers, social security number, etc.
To ensure a legitimate and safe sign on, always enter www.ctbonline.com in your browser. If you receive any communication indicating that you have made a password, e-mail, user id or security question change, and it was unauthorized, or you receive a letter stating that your mailing address has been updated and your or anyone on your account did not request this, please contact our Customer Support Center at 888-292-4037.
We value your privacy and will do everything possible to ensure that your information remains confidential and secure. If you have any questions please contact our Customer Support Center at 888-292-4037.