Customer satisfaction is a top priority for our home loans team. We're proud to share the feedback we've received from past clients.

What Our Home Loan Customers Are Saying

“How is this for excellent customer service…We signed a contract to purchase our house on June 7th and we are closing today!! 19 days total and that includes weekends!!! If you need a lender I highly recommend TJ and Teresa with Community Trust Bank!!! Let me know if you need their number. TJ even asked me if he could pray over my family and our new house!!”

“Jeni, Rob, and Community Trust Bank staff, Thank you from the bottom of my heart for all your hard work! I don’t think my closing would have ever taken place without all of your support and assistance!!”

"I was a first time home buyer and it was a lot easier than I thought it was going to be. They took care of everything, all I had to do was collect the few items they requested and wait. I would highly recommend them to anyone of my friends or family members and will no doubt require their services for any future transactions."

"Thanks so much for helping to make our dreams come true! Financing 2 houses in 2 states. Everything is working towards our move to Arkansas. We couldn’t have done it without you!"

"Thanks for all of your help with our re-financing! We really appreciated your quick and informative responses."

"My experience with our loan officer in the mortgage department at CTB was first class. From the first contact to the closing day, everything was completed with confidence, efficiency and honesty. What more could I ask for out of my bank?"

"We’d like to say thank you for all of your help in getting our home refinanced in Feb. We now feel as if things are going to be okay and your help and encouragement when I was so nervous is very much appreciated. God Bless."

"My husband and I would like to thank you for all of your hard work and dedication with the purchase of our new house. You are one of the most helpful loan officers I think I have ever had. It means a lot to have someone like you to represent such a great company. We look forward to another 30 years of Business! May God bless you and your family!"

"Our loan officer and CTB offered us the opportunity to make our dreams a reality by building our forever home. She was with us each step of the way, answering any questions we had, and making us feel like her top priority. From the start of the loan process to the final loan closing, the partnership we established with CTB was an awesome experience and I couldn't imagine going with any other bank!"

"My husband and I recently purchased a new home and used CTB for our mortgage lending. Our loan officer was wonderful to work with and made what can be a tedious process quite the opposite. She was always available to answer any questions and concerns. We absolutely could not have asked for a more pleasant and professional experience!"

"Just wanted to let you know how much I appreciate you working with me on the loan. It was a seamless process and just couldn't have gone better. I see now why you come so highly recommended! We spent our first weekend at the house this past weekend!! Thanks for making a dream of ours come true."